Welcome to Doggo House!
 

Acceptance of Terms: By using Doggo House Daycare services, you acknowledge and agree to abide by these terms and conditions.
 

Service Description: Our dog day care facility provides supervised care, play, and socialisation opportunities for dogs. Our staff will provide basic care and ensure the safety of all dogs in our care.

Information about us and how to contact us

1. Who we are. We are Doggo House Daycare a company registered in England and Wales with registered name Doggo House Limited. Our company registration number is 14217168 and our registered office is at 2 Court Mews, London, England, SE13 6ET.

2. How to contact us. You can contact us by telephoning 07984720716 / 07985600430, or by emailing us at info@doggohouse.co.uk

​Our contract with you

3. How to make a booking: An initial booking shall be made by completing a Booking Form, which can be found on our website.

4. How we will accept booking: a booking confirmation email is then issued by the Service Provider to confirm your order has been accepted. Bookings may be accepted up to the evening before service begins.

Costs

5. All services are charged as quoted.

6. Bank Holidays, Christmas, New Year and Easter may incur additional fees which you will be advised of at the time of booking.

Payments

7. Full payment for the Services (agreed either at time of booking or subsequently) is to be made using the online booking service.

8. Payments should be made using the online booking system, via Stripe. BACS transfers can be used, although it is not the preferred method, the reference must Include your surname and pet(s) names.

9. The Client shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law).

Bookings

10. Bookings are agreed with you initially and then no further action is required from you (unless you wish to change your booking or need to cancel a booking).

11. Bookings we do not accept: We do not accept bookings for:

• aggressive, unruly or destructive animals;

• dogs registered under the Dangerous Dogs Act 1991;

• dog hybrids registered under the Dangerous Wild Animals Act 1976 (eg, Wolf Hybrids);

• dogs that have not been neutered/spayed. This typically applies to dogs over 12 months, but this can vary from breed to breed and rearing/individual development. So please contact us to discuss further; and

Please note: We will accept bookings for juvenile dogs (dogs under 12 months) and puppies under the age of 6 months old by arrangement. Please see clause 5 for more information
 

12. Bitches in-season. If your bitch comes into season whilst in our care, if you or your local emergency contact are not able to immediately collect your dog, we will arrange for your dog to be placed into local kennels for the duration of your booking period, and at your additional expense.

13. If we cannot accept your booking: If we are unable to accept your order, we will inform you of this and will not charge you for the services

Cancellation

14. We require 24 hours' notice for cancellation of daycare services. (For example, to cancel a Tuesday booking, you need to have cancelled by 8am on Monday)

15. Cancellations made less than 24 hours in advance will be charged 100% of total cost.

16. We ask that you give us as much notice as possible for cancellations so we are able to release the days for other clients to book.

17. As a small business, we are unable to waive this if you cancel because your dog is unwell, you are unwell, your dog has come into heat/season, or you cancel for any other reason.

Juvenile dogs

18. If your dog(s) is under 1 year of age, you consent that where possible your pet(s) will be given the opportunity to have

• supervised interaction with the world around them including people, children and other dogs to assist with their socialisation and emotional growth;

• time to explore the environment and be kept entertained with various enrichment activities; and

• all training be force free and positively rewarding.

19. Please note that we are not providing a dog training or behaviourist service, but we will endeavour to build on your pet’s positive interactions and engagements.

20. Your doggo will be walked for an appropriate time for their age and development, as a rough guide, that is 5 minutes for every month of age (up to 12 months), twice a day.

Aggressive animal

21. The Client acknowledges that the Service Provider does not accept bookings for aggressive or unruly pets and the Client agrees to be responsible for all costs (including but not limited to medical care, legal fees, etc) if the Client’s pet(s) should bite another animal or individual.

Your rights to make changes

22. If you wish to make a change to the services please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

Our rights to make changes

23. Minor changes to the services. We may change the services:

• to reflect changes in relevant laws and regulatory requirements; and

• to implement minor technical adjustments and improvements, for example to address a security threat. These changes should not materially affect your use of the services.

Providing the services

24. When the services can begin: The Services can only begin after:

• all the necessary forms have been completed;

• copies of vaccination cards and details of any medical treatment have been provided;

• any ‘Meet & Greet’ and trial have been successfully undertaken to mutual satisfaction; and

• payment has made in accordance with the price quoted.

25. The Client agrees to provide full and honest information to the Service Provider about their pet(s) including all medical and behavioural information. Behaviour by the Client’s pet which may negatively impact the Service Provider, family, staff, the pets in the Service Provider’s care, and neighbours will not be accepted. These include but are not limited to excessive barking or anti-social behaviour, aggression towards any humans or animals, toileting in the home, separation anxiety, howling, barking, destructive behaviour, straying and phobias.

26. A mandatory ‘Meet and Greet/trial’ for a pet is required prior to the commencement of any new Client booking. The Service Provider will contact the Client on acceptance of a booking to arrange an initial ‘Meet & Greet’ time and date (at no additional cost). Any trial will be charged at a cost to the Client at the standard rate.

27. The Service Provider reserves the right to post videos or photos of the pets in its care in support of its business activities via social media business pages or its website unless specifically requested not to do so by the Client. Such references will only be made with all consideration to any security considerations.

28. We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

Exercise, enrichment and wellbeing

29. Exercise and enrichment activities take place for all dogs in the care of the Service Provider and in signing this contract you will also be asked to sign and consent to a series of specific activities for your pet, unless we are specifically requested otherwise due to medical reasons.

30. Should your pet become sick/injured or subject to any infectious disease due to the exercise, wellbeing or enrichment activities, we will seek immediate advice from the Client’s vet.  Should the vet be unavailable, or in case of an emergency situation, the Client consents to the Service Provider seeking treatment at their own vet.

Duty of care

31. In caring for your pet(s), your Service Provider has specific legal responsibilities and a duty of care under the Animal Welfare Act 2006.

Necessities

32. Where appropriate, the Client shall provide sufficient food for their pet(s) for the duration of the Service.

33. Where appropriate, the Client shall provide secure collars and/or harnesses with the owner’s name/address tag affixed and leads for their pet(s). It is a legal requirement under the Control of Dogs Order 1992 for a dog to be identified as such, along with the requirement for a dog to be microchipped.

34. In the event of a dog being presented without an ID tag on a collar or harness, the Service Provider will be unable to fulfil its service requirement, but the cost will still arise.

35. The Service Provider will also place an additional ID tag on the pet’s collar and harness.

36. The Client’s dog(s) must be microchipped and the microchip database up to date with the pet’s current home address.

Health Status

37. It shall be the sole responsibility of the Client to ensure the Service Provider is fully aware of any health issues the pet is experiencing or has suffered in the past. The Service Provider cannot be held liable for any actions or omissions which result in problems or complications for anything not disclosed.

38. No booking can be accepted without a completed Veterinary Release Form.

39. The Client commits to handover their pet in a clean and, to the best of their knowledge, in a healthy state.

Vaccinations and parasite treatments

40. All pets must be fully up to date with their annual vaccinations or boosters.

41. An up-to-date veterinary vaccination record must be produced prior to the commencement of our services to ensure that your pet has current vaccinations against Canine Parvovirus, Canine Distemper, Canine Adenovirus/Infectious Canine Hepatitis, Leptospirosis, Kennel Cough and other relevant diseases.

42. Primary vaccination courses must be completed at least 2 weeks before the commencement of services. Vaccines used must be licensed for use in the UK. Homoeopathic vaccinations are not acceptable. Titre tests are not accepted.

43. Pets must have been appropriately treated for external and internal parasites (typically for fleas and worming) in accordance with veterinary advice. If there is evidence of external parasites (fleas, ticks, lice) the pet must be treated with an appropriate product authorised by the Veterinary Medicines Directorate and licensed for use on animals in the UK. Treatment must be discussed with a veterinarian before administering. Evidence of such treatments by your Veterinarian will be required before any service can commence.

44. The Service Provider requires a copy of a valid vaccination certificate for the Client’s pet(s) prior to the commencement of any service.  There are no exceptions to this requirement.

Emergency

45. Emergency contact details must be provided on the Client’s booking form should a situation with yourpet arise and the Client is unavailable.

46. The emergency contact needs to be an independent person (ie. if the Client is away on holiday, the emergency contact must NOT be a member of the Client’s holiday party) and must authorised to make a decision on the Client’s behalf if such needs arise.

47. The emergency contact will be asked to take over care for the pet(s) in the event of an emergency, eg a dog coming into season, or if the Client’s dog displayed behaviour which meant they can no longer be cared for. These behaviours can be, but not limited to, aggression, separation anxiety, anti-social behaviour, toileting or destructive behaviour. Refunds will not be given under these circumstances. Please seek permission for your emergency contact to be nominated.

48. If an emergency, medical or otherwise arises, your Service Provider will make every effort to contact you, the Client, and your emergency contact to inform you of such a development.

49. A Client is required to sign a Veterinary Release Form, so that in the event that your pet needs urgent medical treatment, your Service Provider can seek medical services at the nearest veterinary practice and that the Client agrees to reimburse for all services rendered by a veterinarian as stated and approved by you in the Veterinary Release Form.

Keys

50. Where it is necessary for the Service Provider to hold keys to a property, the Client shall provide one of each key needed. Keys will be coded and kept within a locked system for security.

51. Keys will be returned upon completion of your agreed service providing all fees due have been paid, unless you instruct us to retain them for future services.

If there is a problem with our services

52. How to tell us about problems. If you have any questions or complaints about the services, please contact us. You can contact us by telephoning our consumer service team at the contact information provided above.

Insurance

53. The Service Provider has valid public liability insurance, for the peace of mind of their Client

54. The Service Provider is insured to provide dog walking and commercial day care services. A copy of the policy is available on request.

The Client is advised to:

55. Consult the Service Provider’s specific insurance policy (available on request) to check it meets the Client’s specific requirements.

56. Ensure their own pet insurance covers their dog falling ill during the Service Provider’s care, as this is not insured by the Service Provider (it is almost impossible to prove that a dog was pre-symptomatic before arrival).

Please note that in the event that the Client’s dog acts contrary to information declared or omitted in the Client’s Registration Booking Form, the Service Provider will not accept any liability and the Client will be responsible for any and all costs directly arising.

Miscellaneous

57. Dogs will only be walked on leads unless the Off-Lead Consent Form has been agreed and signed. The Booking Form, Policies and Procedures, Terms & Conditions and the Service Agreement will always prevail.

58. Dogs must enjoy the company of other dogs and people and be socialised to join Doggo House Daycare. We will assess their suitability on their first day/s.