At Doggo House Daycare, we respect and protect the privacy of our clients, employees, and website visitors. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found on our website and booking portal.

Scope of this privacy policy

• This privacy policy applies only to the actions of The Service Provider and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

• For purposes of the applicable Data Protection Laws, The Service Provider is the "data controller". This means that The Service Provider determines the purposes for which, and the manner in which, your Data is processed.
   

How we collect Data

1. We collect Data in the following ways:

• Data is given to us by you; and

• Data is collected automatically

Data that is given to us by you

​2. The Service Provider will collect your Data in a number of ways, for example:

• When you contact us through the Website, by telephone, post, e-mail or through any other means;

• When you register with us and set up an account to receive our products/services;

• When you enter a competition or promotion through a social media channel;

• When you make payments to us, through this Website or otherwise;

• When you elect to receive marketing communications from us;
   

Data that is collected automatically

3. To the extent that you access the Website, we will collect your Data automatically, for example:

• We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

• We will collect your Data automatically via cookies, in line with the cookie settings on your browser.

Our use of Data

4. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• Internal record keeping;

• Improvement of our products / services;

• Transmission by email of marketing materials that may be of interest to you;

• Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

​5. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

6. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Who we share Data with
7. We may share your Data with the following groups of people for the following reasons:

• Our service providers, such as payment processors and IT support.

• Law enforcement and government authorities, as required by law.

• Emergency contacts and veterinarians in case of a medical emergency involving a dog.

• We may also share personal information with other third parties with the client's consent.

Keeping Data secure
8. We will use technical and organisational measures to safeguard your Data, for example:

• Access to your account is controlled by an encrypted code sent via email.

• We store your Data on secure servers.

• Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

​9. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via the e-mail address shown below.

Data retention
10. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
11. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

 

Your rights

12. You have the following rights in relation to your Data:

• Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information.

• Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

• Right to erase - the right to request that we delete or remove your Data from our systems.

• Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

• Right to data portability - the right to request that we move, copy or transfer your Data.

• Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

​13. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
 

Links to other websites

14. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

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Cookies introduction

15. This Website may place and access certain Cookies on your computer. The Service Provider uses Cookies to improve your experience of using the Website and to improve our range of products and services.   

16. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

17. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser.

18. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
 

Changes to this privacy policy

19. The Service Provider reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.  You may contact The Service Provider by email at info@doggohouse.co.uk.